Privacy Policy

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Your privacy matters. This website is committed to protecting your personal information and handling it with care, respect, and confidentiality.

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Information collected

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When you contact me through this website, book an appointment, or complete a contact form, you may be asked to provide personal information such as your:

• Name
• Email address
• Phone number
• Any information you choose to share in your message

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This information is collected only to respond to your enquiry, provide services, and communicate with you where needed.

 

How your information is used

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Your information may be used to:

• Respond to enquiries
• Arrange appointments
• Provide counselling or coaching services
• Improve the website and user experience

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Your personal information will never be sold, shared, or used for marketing.

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Confidentiality

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As a Registered Counsellor, confidentiality is an important part of my work. Information shared during counselling sessions is treated with care and in line with professional and ethical guidelines.

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Please note that email and website contact forms are not always fully secure, so it is best not to share highly sensitive or urgent personal information through these channels.

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This website aims to handle personal information in accordance with South Africa’s Protection of Personal Information Act (POPIA).

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Cookies and website analytics

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This website may use cookies or basic analytics tools to understand how visitors use the site and to improve functionality. This may include anonymous information such as pages visited or time spent on the website.

You can disable cookies in your browser settings if you prefer.

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Third-party services

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This website may use trusted third-party services, such as website hosting, or email providers. These services may collect limited information as part of their normal function and have their own privacy policies.

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Your rights

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You may request access to, correction of, or deletion of your personal information at any time, unless I am required to retain certain records for legal or professional reasons.

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Contact

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If you have any questions about this Privacy Policy or how your information is handled, please feel free to get in touch.

 

Luzelle Fish
luzellefish@gmail.com
www.luzellefish.com